Return Policy Page

At PharmacyExpertBD, we value customer satisfaction and aim to provide high-quality healthcare products. If you are not satisfied with your purchase, we offer a return and refund policy under the following conditions.

1. Eligibility for Returns

• Products must be returned within [Insert Number] days of purchase.

• Items must be unused, unopened, and in their original packaging.

• Prescription medicines, perishable goods, and hygiene products cannot be returned due to health and safety regulations.

• Damaged, defective, or incorrect products are eligible for return.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our customer support at [Your Contact Email/Phone] with your order details.

2. Provide clear images of the product and packaging for verification.

3. Once approved, return the item to the designated address provided by our team.

4. Upon receiving and inspecting the item, we will process the return.

3. Refund Policy

• Approved refunds will be processed within [Insert Number] business days.

• Refunds will be issued to the original payment method used during purchase.

• Shipping fees are non-refundable, except in cases of defective or incorrect products.

4. Exchange Policy

• If you receive a defective or incorrect item, we will offer a replacement at no additional cost.

• Exchanges are subject to product availability.

5. Non-Returnable Items

• Opened or used medicines and medical supplies.

• Personal care and hygiene products.

• Customized or special-order products.

6. Cancellation Policy

• Orders can only be canceled before they are shipped.

• Once shipped, orders cannot be canceled, but you may request a return after delivery.